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Question

2FA for postpaid customers?

  • September 19, 2026
  • 3 replies
  • 50 views

Does anyone have more details on 2FA? 

Should we all be getting a message about how to implement this?

I can log in like I use to with only my email and password. When I go to my profile I see nothing about Two factor authentication and how to set it up?  What am I missing? The account also has other family members on it.


https://www.koodomobile.com/en/help/two-factor-authentication?srsltid=AU7gw4UPz1g1owHs3gWmg2jGwOxvUR_4WK_Gvn8M9gM_IShP8ZacwXo1

3 replies

Dinh
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  • Mobile Master
  • September 19, 2026

As of now, I didn’t see that option in my self-serve either. I guess they haven’t rolled out the feature yet.

Let me flag a rep to confirm


  • Author
  • Rockstar
  • September 19, 2026

@Dinh Even when I go to Koodo Assist and type in 2FA or Two Factor Authentication no useful information is returned.

 

 


Flo Koodo
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  • Official Rep
  • September 19, 2026

Hi ​@CapitalB 

We are looking into this and we will update here as soon as soon as we have more details.

Thank you for your patience!