Skip to main content
Koodo Community
Community
Solved

2FA for postpaid customers?

  • September 19, 2026
  • 3 replies
  • 80 views

Does anyone have more details on 2FA? 

Should we all be getting a message about how to implement this?

I can log in like I use to with only my email and password. When I go to my profile I see nothing about Two factor authentication and how to set it up?  What am I missing? The account also has other family members on it.


https://www.koodomobile.com/en/help/two-factor-authentication?srsltid=AU7gw4UPz1g1owHs3gWmg2jGwOxvUR_4WK_Gvn8M9gM_IShP8ZacwXo1

Best answer by Flo Koodo

Hi ​@CapitalB 

We are looking into this and we will update here as soon as soon as we have more details.

Thank you for your patience!

 

EDIT: Upon checking the 2FA feature is not fully released, but it should be available soon.

View original
    This topic has been closed for replies.

    3 replies

    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • September 19, 2026

    As of now, I didn’t see that option in my self-serve either. I guess they haven’t rolled out the feature yet.

    Let me flag a rep to confirm

    A Koodo customer, opinions are my own.
    • CapitalB
    • Author
    • Rockstar
    • September 19, 2026

    ​@Dinh Even when I go to Koodo Assist and type in 2FA or Two Factor Authentication no useful information is returned.

     

     

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • Answer
    • September 19, 2026

    Hi ​@CapitalB 

    We are looking into this and we will update here as soon as soon as we have more details.

    Thank you for your patience!

     

    EDIT: Upon checking the 2FA feature is not fully released, but it should be available soon.

      Terms & ConditionsAccessibility statement
      ©2026 Koodo Mobile.