Recent Billing Discrepancy

Did you get a message at the end of your bill informing you of the price increase? You may be one of the affected customers.

No. Just a message about the international long distance add-on, which was only on one of the lines and which I already removed (when I first got that message earlier).

Can you check your January PDF Ebill and scroll down all the way down.  You might see the notification of bill increase. 

Once you look at the last month ebill, typically on the final page, it’ll give you the 30 day notification. Make sure you look well. I know  a couple people who just had a couple add-ons removed from their plans with Telus and had zero notice of plan changes. It’s possible that Koodo has done something illegal like that as well, but often people here aksing about bill rate increases have simply missed the notification.

Nope no notifications on the previous bills. But I did notice that there is now a missing monthly credit on each of the phone lines.

Well, if you saw a missing credit, that credit might have expired. Koodo monthly credit normally was only for a certain period. It would drop off sooner or latter.

I suggest you check back the service agreement and/ or conditions of your activtion (or upgrade) to see if the credit was (or wasn't) applied properly.

Thanks for the help everyone. I have a scheduled call tomorrow and we’ll see how things go and make decisions then.

cheers :)