Skip to main content
Koodo Community
Community
Solved

Upgrade

  • June 18, 2026
  • 7 replies
  • 70 views
P

need help with upgrading my phone because my current device is not reliably compatible with my diabetes monitoring equipment and apps.

I use the Dexcom G7 and related diabetes apps to manage my blood sugars, and my current phone is causing compatibility and syncing issues. This affects my ability to safely monitor my glucose levels and share data with my healthcare team.

Because this is medically important equipment, I’m calling to see what options are available for a device upgrade, payment assistance, loyalty upgrade, or accommodation for medical necessity.”

https://www.dexcom.com/en-CA/compatibility/g7?utm_source=chatgpt.com

Best answer by MilkyWay

You should be able to upgrade your phone on your Self-Serve account. There are a bunch of options that are compatible with your Dexcom G7, especially certain models of the iPhone, Samsung, Motorola, and Google Pixel. https://www.koodomobile.com/en/help/upgrading-your-phone

Patricia “Patti” Gould

7 replies

M
Forum|alt.badge.img+4
  • MilkyWay
  • Mobile Master
  • Answer
  • June 18, 2026

You should be able to upgrade your phone on your Self-Serve account. There are a bunch of options that are compatible with your Dexcom G7, especially certain models of the iPhone, Samsung, Motorola, and Google Pixel. https://www.koodomobile.com/en/help/upgrading-your-phone

D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • June 18, 2026

What phone are you currently using?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
P
  • PatsyG2011
  • Author
  • Connector
  • June 18, 2026

Motorola Edge 2025 

Patricia “Patti” Gould
P
  • PatsyG2011
  • Author
  • Connector
  • June 18, 2026

You should be able to upgrade your phone on your Self-Serve account. There are a bunch of options that are compatible with your Dexcom G7, especially certain models of the iPhone, Samsung, Motorola, and Google Pixel. https://www.koodomobile.com/en/help/upgrading-your-phone

It will not let me online unfortunately 

Patricia “Patti” Gould
D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • June 18, 2026

What happens when you try to get the dexcom app on your edge 2025?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
P
  • PatsyG2011
  • Author
  • Connector
  • June 18, 2026

Absolutely nothing works I can download the app but unfortunately it's not capable 😕 

Patricia “Patti” Gould
D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • June 18, 2026

If you are comfortable, you can also try to setup the xDrip+ app.  This is a community based made app.  NOTE It is not officially supported by Google nor Dexcom.

You can find support on Reddit and on youtube.

 

Note that installing 3rd party apps is not for everyone and may carry risks.  Let us know here if you want us to walk you through it.

 

BC Diabetes recommends xDrip+ and also has links to support pages

https://www.bcdiabetes.ca/setting-up-loop/

Here is the GitHub home page of xDrip+

https://navid200.github.io/xDrip/

 

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Terms & ConditionsAccessibility statement
Koodo Community