When I go to add a phone to my cart it says “unable to upgrade phone or add a new line at this time”. I don’t have any unpaid tab.
Question
Unable to upgrade phone
+4Is your bill this month fully paid? You can reference this link for more information if you are upgrading https://www.koodomobile.com/en/help/upgrading-your-phone
Also, Have you tried a different web browser and clearing the cache, or incognito mode? That takes care of a fair number of these.
One other thing worth checking: is the province on your account address the same as the province of your phone number? The online store has had trouble with upgrades when those two don't match.
My new bill just came out. I’m now thinking maybe that has something to do with it. My phone is completely paid off, I’ve had it paid off for well over a year maybe even two now.
+4The phone you pick us currently available?
What plan do you have?
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