Terminate one member of my plan

H****, member of my plan ********09 has to terminate Koodo

**edited by moderator to hide personal information 

Are you the account owner?  Are you speaking on behalf of Mr. H****?

I have flagged your post for a rep to remove your personal information :) As for cancelling the plan, that can only be done by the account holder. I take it that is you - since you mentioned he is a member of your plan. In that case, you will need to schedule a callback with Koodo and inform them that they moved to another country and you’d like to cancel their line.

What kind of service is this????

I informed you in writing and why should I call you and waste hours of waiting hours to speak to somebody???

Unfortunately, that is the only way to cancel a line. The alternative is to port out the number to another service, if you still have a use for it.

Edit: you don’t have to waste hours. You can schedule a callback at a time that is convenient for you.

Please send me the phone number we should use for contacting Koodo.

Click “Help” at the top of this page. You’ll see a chat option in the bottom right corner. If you click that, you can type that you wish to cancel a line. The bot will schedule a callback for you - no need to call anyone. Good luck!

I dont know of any service where you cancel in writing.  There is too much fraud and the service provider needs to confirm that you are the account owner.

Who is “we”?  Are you the account owner?  

If you are unable to schedule a callback through Koodo Assist, you can also send a message to a rep on Facebook Messenger or Twitter to cancel the line. https://m.me/Koodo