SIM card sent on september 11th not received yet. Billing cycle started on sept.16th.
Trying to cancel the account. Refused because wrong PIN . Not asked me to create at opening. Not possible to changed because no SIM card for text identification. Neither not possible by e-mail. Message for e-mail recently changed. Never changed since account has created. Wrong date of birth in the account also....Agent on the phone told me to go in a Koodo store with 2 ID pieces. Was told there they can do nothing with the PIN. But after checking in the system they told me that a callback is scheduled for today at 9:00 am. It is 11:17 am and nobody called me.
LOST IN THE MIDDLE OF NOWHERE
