Poor service and run around in circles. Purchased new phones for our household and now on hold in the system, after several attempts to get these phones verified and shipped still no luck. I gave up and cancelled my order. They just lost two orders of IPhones. Live in a remote area so difficult to obtain a Koodoo kiosk. Anyone else have this issue?
Run around with purchase of new phones, on hold and can't get any headway with connecting the right person or dept to proceed with shipment of new phones.
Did you actually speak with a rep about your phone order?
Did koodo contact you to verify your info? Are you a new customer or recently signed up?
Yes many times and no not a new customer. I missed the initial call as I was at work. Tried calling them back but just told to do koodoo assist and they were no help. So frustrating..
Did the missed call leave a voicemail about what to do?
Did you request a callback via Koodo assist?
Could not understand the person that was speaking in the voicemail. Requested multiple call backs and all the same thing get my information and then direct me to another dept and then get cut off because the koodoo webstore was closed. Call was ended. So I was back to square one every time. Needless to say I will be looking for a kiosk and get a phone that way.
Did you order online on the Koodo page? If so, have you tried sending an email to the Koodo Web Store at koodo.webstore@koodomobile.com to inquire about the status of your order?
+4Hi
We are sorry to hear about this experience!
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For orders placed online, further verification may be needed by the Webstore team, and they could attempt to contact you for the order confirmation.
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