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Question

Received a package but no phone

  • November 29, 2022
  • 1 reply
  • 38 views

Hello Team Koodo,

Performed Hardware upgrade during Black Friday. Received the shipment today but no phone inside the box….only SIM card.  Can anyone please advise?

 

Thanks

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1 reply

Allan M
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  • Mobile Master
  • 12312 replies
  • November 29, 2022

And when you look at your order info you see a phone purchase made?

If so, I would reach out to koodo.webstore@koodomobile.com and ask them to launch an investigation so that you can get your device.