overdue charge

Hi there,

to confirm, did you return the Koodo internet equipment within the specified time frame that you were provided when you cancelled the service?

Also, how much was the charge for as it may have been a service charge rather than an equipment fee indicating that the service was not fully cancelled.

Hi ​@Anna000 

Just to double check, are you referring to a charge related to your Mobility account or to Koodo Internet?

We have looked into it and we can see a charge on the Mobility account. Do you see this charge on your credit card or did you get a notification by email about it?