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Question

New phone purchase online, no sim card provided

  • May 20, 2026
  • 3 replies
  • 20 views

I was not provided a simcard for my new phone upgrade. My old phone has an older sim card that will not fit. 

3 replies

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  • Mobile Master
  • May 20, 2026

Usually older SIM card have a tri-cut SIM for which you can reduce the size by popping it off. Can you check to see if yours is a tri-cut SIM? You can see a small visual here : 

https://www.koodomobile.com/en/help/koodo-sim-support


  • Author
  • Beginner
  • May 20, 2026

Yes I’ve figured it out already. Thank you. 


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  • Mobile Master
  • May 20, 2026

Happy that you figured it out. Enjoy your new phone!