This has got to be the worst customer service in the world.
I’ve been trying for 2 days and still haven’t talked to a real person.
Too frustrating. Changing companies where I can actually talk to a person that can help.
Question
customer service
Hi there,
sorry to hear you’re having a poor experience. What is it that you were needing help with? Maybe we can help you here instead.
my sim card is not working and I’m trying to transfer my phone number out. But no number for them to send an sms
Hmm ok, to confirm is the account currently active or suspended? If suspended, you won’t be able to receive the port sms unless the account is reactivated by paying the overdue balance and restarting the device. If prepaid, you have to renew the plan first and then you can port out if that is the case.
Do you have a prepaid or a postpaid account? And did it just stop working today or has it stopped working for some time / do you have good cell coverage where you’re?
Do you remember if you have enabled Port Fraud Protection on your account? That may have prevented you from porting out. https://www.koodomobile.com/en/help/port-fraud-protection
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