cannot cancel streaming subscription

Hi there ​@cmurray 

We are sorry to hear you are having issues cancelling the subscription.

Have you tried in incognito mode on your browser and the issue still persists? 

Is there any error showing up? 

No I didn’t.  Shouldn’t need to if logged into my account.  Just says page won’t load.  

Incognito mode can help fixed any cache errors that your browser is running into. You can also clear your cache/cookies, try a different or browser.
I recommend trying that first to see if it’s an issue on your end or Koodo’s.

Tried that.  Won’t load page to cancel.  

We understand ​@cmurray In order to better assist, we have sent you a private message in regards to the situation. Feel free to respond whenever you have the time.