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accidental overpayment online

  • April 3, 2026
  • 1 reply
  • 9 views

I made a payment last night from Scotiabank online, however, I overpaid in need to reverse half of the payment. How do I proceed. Thank you.

1 reply

Dinh
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  • Mobile Master
  • April 3, 2026

I assume you are a postpaid customer. If you paid through online banking, the payment will likely show up in your Koodo account in 2–3 business days.

If you would like Koodo to issue a refund, you would have to schedule a callback and ask a representative to assist. However, it might be best to leave it there for your next bill..