Skip to main content
Koodo Community

accidental overpayment online

  • April 3, 2026
  • 2 replies
  • 26 views

I made a payment last night from Scotiabank online, however, I overpaid in need to reverse half of the payment. How do I proceed. Thank you.

2 replies

Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • April 3, 2026

I assume you are a postpaid customer. If you paid through online banking, the payment will likely show up in your Koodo account in 2–3 business days.

If you would like Koodo to issue a refund, you would have to schedule a callback and ask a representative to assist. However, it might be best to leave it there for your next bill..


Forum|alt.badge.img+4
  • Mobile Master
  • April 4, 2026

I would contact your bank ASAP to stop the transaction.