Greetings: I am trying to activate a new prepaid retail kit. The website is completely stuck at checkout and will not recognize my $20 packaging credit, demanding $21 instead. I do not have a working phone line to call in, I am at home on Wi-Fi, and the chat bot will not transfer me to an agent. I have my selected number and my 19-digit SIM card number ready. Can an official Koodo rep please private message me here to process this activation manually? Thanks in advance.
Solved
Web activation broken for new Prepaid SIM
Best answer by Dinh
Community reps on the forum can't access prepaid accounts unfortunately,
Just to confirm you are on the right page, prepaid activation is done here https://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation and it takes your 19 digit SIM number, no account number needed. I would try a different browser or an incognito window, and double check the card details were entered correctly.
I wonder if the $20 credit on the packaging applies after activation rather than at checkout, a prepaid agent could confirm that. The prepaid chatbot is separate from the general Koodo Assist bot, this one www.koodo.com/prepaidchat connects you to a prepaid agent. If checkout still won't go through, a Koodo kiosk can activate the kit for you.
+4Community reps on the forum can't access prepaid accounts unfortunately,
Just to confirm you are on the right page, prepaid activation is done here https://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation and it takes your 19 digit SIM number, no account number needed. I would try a different browser or an incognito window, and double check the card details were entered correctly.
I wonder if the $20 credit on the packaging applies after activation rather than at checkout, a prepaid agent could confirm that. The prepaid chatbot is separate from the general Koodo Assist bot, this one www.koodo.com/prepaidchat connects you to a prepaid agent. If checkout still won't go through, a Koodo kiosk can activate the kit for you.
Koodo has not had a prepaid credits as part of the sim card kit for a few years now.
This is likely from old inventory.
I suggest requesting a callback via koodo assist to speak with a rep.
http://www.koodomobile.com/prepaidchat
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