Hello, I’d like to reactivate my SIM card after having it placed on a seasonal hold while I was away from Canada. I have now returned to the country and would like to resume my service. Could you please help me reactivate my line?
reactivate SIM
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+4Have you tried to change your plan in selfserve? Is there any error when you did? https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling?
I’ve forgotten my Self Serve password, and I’m trying to reset it using my email. However, I’m not receiving the verification code in my email.
+4I’ve forgotten my Self Serve password, and I’m trying to reset it using my email. However, I’m not receiving the verification code in my email.
Have you checked the Spam / junk inbox to see if anything is sent there? If that doesn’t work you might have to schedule a call back or chat with a rep using Koodo Assist koodo.com/chat
You can request a callback via Koodo assist.
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