I got a new Koodo prepaid number but I have a Fongo phone to port to Koodo. Now it’s in the middle of the process and it got rejected now I am not getting calls nor any messages, I received a message from Fongo saying the porting got rejected. Need help please.
Question
porting issue from Fongo
When you submitted your port request in self serve, did you get any message from fongo to Approve the port?
When you check the Port request, what is the status?
I Requested on June 19th. At first Fongo mentioned that the number can be ported, but then on Jun 22, they sent this message “Port-Out case and it was rejected for "No Reseller".
This means the new carrier did not provide proper Reseller information to our porting partner, leading to the rejection. The new carrier will need to resubmit a V2 (version 2) that includes "Fongo" as the Reseller.”.
Try Calling the Koodo/Telus number porting team. (844) 232-7678
If that doesn't work, you will need to send koodo message via their expert messaging
http://www.koodomobile.com/prepaidchat
+4I Requested on June 19th. At first Fongo mentioned that the number can be ported, but then on Jun 22, they sent this message “Port-Out case and it was rejected for "No Reseller".
This means the new carrier did not provide proper Reseller information to our porting partner, leading to the rejection. The new carrier will need to resubmit a V2 (version 2) that includes "Fongo" as the Reseller.”.
If I recall correctly, Fongo asked a fee for number transfer. Have you checked with Fongo if that is the case?
Have you tried to reinitiate the port transfer on your Self-Serve account? You may need to follow up with Fongo to see what kind of details they need from Koodo to port over.
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