Which phone are you using right now? Only certain phones are compatible with the eSIM on the Koodo network.

The eSIM voucher should work on a prepaid line.  For more information, you can follow the instructions here to set it up on your phone. https://www.koodomobile.com/en/help/esim-and-esim-vouchers

If you are still having issues, you can schedule a callback through Koodo Assist or send a message to a Koodo rep on Facebook Messenger or Twitter.

It's Google pixel 5 and I am sure it works with it

Thank you

It should work on the Google Pixel 5. Make sure to follow the steps correctly.

1. Turn on the phone.
2. Select Don’t have a SIM card option.
3. Connect to a Wi-Fi network.
4. Select Koodo as your network.
5. Scan QR code on Koodo eSIM voucher with camera.

Everything scanned in. I also see 2 Koodo network. There's a X on the network with esim. I guess it's looking for service which I am not sure how to purchase

Thank you

When you mentioned “ Its already activated but when I go to pre-paid section, it says invalid sim #”? which prepaid section did you visit? How did you get the eSIM anyway? did the rep at the store add the eSIM for you? or he/she just gave you a physical SIM?

The rep at the store just gave me the Sim. Visited prepaid section on Koodo website