I bought a new phone and had to buy new SIM card as old SIM wouldn't fit. I changed to new SIM number in my self serve account. Now I have no working SIM cards , no email to activate and cannot call 611. I would like to keep my account. And I am stuck !
Best answer by Tambo
No I purchased a new unlocked phone. I did end up speaking with a Koodo representative and they were very helpful. Turns out my new Sim card was actually defective. The representative reimbursed me for that Sim card and I purchased new Sim card and my new phone works great now!! And representative called me back to make sure everything was good. So it was the Sim card the whole time and is resolved!.