I am a Senior and my only phone is my Koodo Prepaid phone. I missed my Auto Pay payment and woke up to Account Suspended and a message to Reactivate and add funds which I did and the payment for my plan shows under payments on my online account info. I waited a half hour and tried to call out and of course got the phone 611 message. I restarted my phone too awhile later and waited 3 hours to try again and no luck. When I logged into my account it still says Suspended and Need to Reactivate but now a balance of the money needed for my 25 dollar plan. I click to reactivate and use that balance and once again the Success Message you have reactivated comes up and the warning to wait awhile before it shows. No luck with service once again. The payment has cleared my bank and it shows as paying for the 25 plan plus tax to Koodo. I log back in to my account and it is still needing reactivation and the 25 dollar balance is showing in my balance again. I get nowhere with the Chat Assist. I get to the part where it will schedule a Call back from a Rep and of course my phone rings but my phone won’t answer it for any of the three attempts. I have no other phone or number to give Koodo. I live alone. I just now logged in and now I can only access parts of my account. I no longer can change Profile Info or Payment details. I am stuck and there is no e-mail address or way to text with anyone live. I am on a very limited budget too.
Anyone have any ideas?
Paul
