Koodo New Activation

Did you reply yes to the Rogers number transfer text?

Does your Rogers sim still work?

Are you using a Koodo esim or physical sim?

Did you reply yes to the Rogers number transfer text? Yes i did

Does your Rogers sim still work? Not working anymore

Are you using a Koodo esim or physical sim? eSim

When you check your sim manager, does the esim still appear there?

Yes old same rogers esim appears as ‘ON’ but next to where it says Network selection where it showed Rogers previously, its now blank. 

Network Selection has been set to ‘Automatic”

Do you see another esim line appearing there for Koodo?

Note that it might be labled under something different, like “Travel”, etc

No, just my old inactive esims. And one another US phone number esim thats ON and working.

There is nowhere to call and speak a real human with Koodo. And I can’t create a Self serve account until my phone number can receive verification code

How did you receive the Welcome message from Koodo requesting to restart the phone?

Try to scan the QR code below to trigger the esim to be added to your phone

Have you tried to reset the network settings on your phone after the port transfer? What about updating your carrier settings? https://support.apple.com/en-ca/120000