I recently bought a prepaid annual esim with a new number, however, I can't find my new number as the email with the esim contains only the last 4 digits.
At the same time, it seems that I am unable to activate my esim.
Is there a way to get my full phone number via email or can I speak with someone that can help ?
Hi there,
you should have received an email to setup your Koodo self serve account in addition to your eSIM information. Have you setup a self-serve account? As once you do, when you login, it will have all of your account information including your phone number. If not, you can follow the steps here to do it: Registering for Self Serve | Koodo Mobile
Note to activate your eSIM profile, you need the device connected to WIFI to activate it. If you’re having further issues activating your eSIM and cannot access self-serve to request a new one, I suggest you schedule a callback using a different number through Koodo assist and a prepaid rep will be able to help. They just require you pickup the phone, it does not matter which number you schedule the call to. Reps on the community page have limited abilities when it comes to prepaid accounts. Koodo assist can be found in the link below.
Alternatively, a rep may be able to assist through Koodo expert messaging as well. More details on expert messaging can also be found in the link. If a callback or expert messaging does not work, you can also get assistance with your prepaid account either through Koodo’s social media accounts, Facebook and X, by clicking their logos and sending them a private message or by visiting a Koodo or Telus location.
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