Hi, there
Could you please help me fix this issue? Koodo log in window showed user lock.
Solved
Fix user lock issue
Best answer by Dennis
If you have a credit card, you can top up over the phone by calling 611. This will renew your baseplan.
Are you referring to being locked out of your Koodo self serve account? Did you get the password wrong too many times?
I got password wrong too many times. Also, now my phone number is locked. I can't use internet and can't call anyone
If your self serve is locked out due to too many unsuccessful attempts, just wait an hour for your account to become unlocked.
Also, now my phone number is locked. I can't use internet and can't call anyone
What do you mean your phone number is locked?
If your prepaid service expired and you need to top up?
What does it say when you call 611 from your prepaid line?
Yes, I need to top up. But now, I can't log in to top up online.
If you have a credit card, you can top up over the phone by calling 611. This will renew your baseplan.
I want to register credit card on the prepaid self service account, but now can’t log in as it shows user locks. how to fix it? please advise. Thanks
+4I want to register credit card on the prepaid self service account, but now can’t log in as it shows user locks. how to fix it? please advise. Thanks
Last conversation was 25days ago and you were already locked out.
When was the last time you used the service? If there was no activities(add funds) more than 90 days, then your service will be closed.
I used it daily. I don't know the reason. What should i do now?
but now can’t log in as it shows user locks. how to fix it?
When was the last time you have successfully logged into your prepaid self serve account?
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