I am on the prepaid service. My overview page shows 6.27 GB of usage this period (last night it showed 6.37 GB ?) but when I go through the usage history and manually add up all the entries, it only comes to just over 2 GB of usage. (I did that after getting texts warning I used 10 and then 20 percent of my data and that was surprising to me.) I requested a callback and started speaking to someone who implied it would be too time consuming for them to add up my history to check what I was saying and then somehow the call cut out and they never called back. I don’t know what to do.
In addition, I have phantom calls to voicemail many days and I have one or 2 small data charges each evening for no apparent reason. I already used this forum to follow tips like turning off wifi assist and background app refresh, etc and nothing made a difference so I have cellular fully off but I am still getting these nightly data charges!
How do I get help with this? I just want to have access to the data that I paid for.
