I went to a Koodo kiosk in a local mall to purchase a pre-paid sim card. i paid for it, brought the sim card home and installed it into the phone but when it tries to sign into the Koodo network i get a screen that shows the address https://www.koodomobile.com at the top and then says “You are unable to access the web because of one of the following reasons” followed by a list of reasons that all suggest dialing *611 as a solution.
Unfortunately dialing *611 (or any other phone number) doesn’t work. it doesn’t connect. I have an email that was sent at the time that i purchased the sim card that says it’s activated and I was under the impression that all i needed to do was install the sim card but that does not appear to be the case.
I attempted to create an account with the self-serve portal but account creation requires a phone number and while i did see the number briefly on the computer screen when the guy at the kiosk was ringing up my transaction, I didn’t write it down and the most i’ve been able to find is the last 4 digits of the phone number in the activation email. It shows up as “Unknown” in the actual phone and there’s nothing on the receipt.
I’ve tried using the automated support chatbot but it doesn’t appear to be able to understand the problem of not knowing the phone number.
What do I need to do to make this thing work?
