Bonus 10GB data offer banner in self serve account

Hi ​@yukiyk 

Can you please share a screenshot of the offer banner that you see in your account?

Are there any fine prints or any further information that can be checked on the banner regarding the offer?

Hi,

Which prepaid plan are you on? From my search, it is only available for monthly plans of $25+ 

Are you trying to open a new prepaid account? You still have almost 2 month worth plan left.

I believe this offer is for new account. 

my plan is the $149 - 30GB

So that is a 360 day plan. I believe that plan is not eligible, it is only applicable to monthly plans.

i am an existing prepaid customer…, the banner said it is also for existing customer too….

i am an existing prepaid customer…, the banner said it is also for existing customer too….

 

Yes, existing customer is eligible if you switched to a plan over $25/mo as Dihn mentioned.

o so it doesn’t an extra bonus for existing prepaid customer… we have to switch to monthly pay?

how about the existing monthly pay customer?  my parents are….

Their plan should be eligible if the rate plan is above $25/month

yeah, theirs is $40/month however i cannot able to locate the “area” to input the code… any cule?

eh, Just to confirm, are they Postpaid or prepaid (monthly renewal) customer? postpaid customers aren’t eligible for this promo. Only prepaid customers are.

monthly auto pay with bank account…..  

If that is the case, they are postpaid customers. Unfortunately the promo doesn’t apply in this case.

then this code doesn’t work for me a prepaid plan customer nor my parents a monthly plan customer….  who it is for??????????????

For prepaid customers who have a 30 day plan with Koodo https://www.koodomobile.com/en/prepaid-plans and if they are paying more than $25/month.

only 30 day prepaid plan….  

Yes, that appears to be the case