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Question

Bonus 10GB data offer banner in self serve account

  • June 15, 2026
  • 4 replies
  • 53 views

Hi All

I was in a few prepaid self serve accounts today and noticed the below banner up on the main screen indicating bonus data for $25+ plans.  I tried to redeem the indicated code but it said invalid code.  

It doesn’t look like a code but a placeholder for where a actual code would go.  Wondering if the website isn’t showing this properly of if it’s a mistake?  Anyone shed some light or perhaps pass this along so those internally can fix?

 

TIA

 

 

4 replies

Flo Koodo
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  • Official Rep
  • June 15, 2026

Hi ​@Chrisowhy 

Thank you for sharing the screenshot!

Can you please let us know if you see anything else at the bottom of the banner which would refer to conditions?

Also, how did you try to redeem the promo code?


  • Author
  • Guardian
  • June 15, 2026

All that’s there is what you see.  

I entered the promo code box in Plans & Prepaid Add-ons. 

 

 

The bottom of this Plans and Prepaid add-on’s section has Legal pull down and seems like (8) pertains to this:

 


Flo Koodo
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  • Official Rep
  • June 15, 2026

@Chrisowhy 

Thank you for the screenshot!

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.


  • Author
  • Guardian
  • June 15, 2026

@Flo Koodo a proper code is now visible in the banner and I was able to successfully add the promo!  Thanks for the quick resolution and for the extra data. 😊

 

To others looking to do this, enter the promo code and click APPLY and then click the Redeem Promo bar just below.