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Question

Activation Error 0.8200

  • August 25, 2026
  • 2 replies
  • 37 views

Trying to activate a pre-paid account. Everything good, eSIM seems to have been fine, my credit card was  charged, got to the end and it says “activation error 0.8200”

I called the help number provided. It went to Telus. Telus says everything looks fine on their end, no issues with porting over the number. 

Tried to create a “self serve” but the verification code doesn’t come through to the number so I can’t make an account. 

Stuck in limbo over here on hold with Koodo (Telus rep transfered me) for over an hour.

 

Any suggestions?

2 replies

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  • Mobile Master
  • August 25, 2026

Unfortunately, there is limited access for prepaid plans in the Community, so the reps are unable to help you. I would suggest you to schedule a callback through Koodo Assist and speak with a rep for further assistance. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html


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  • Mobile Master
  • August 26, 2026

Does the esim work?

Does your old sim still work?