I setup my phone number at a store. I came home and activated my account. Entered email, secondary phone number, changed my PIN and set a password. All good. I then log out and try to log in and I can’t. Says I have a wrong email and password. The email is correct. I know that as I received the 2FA codes to my email. I try to change the password. I don’t get the change password email. Not in spam. I try to activate the account again and it says there are problems. Probably because already set up. Help. I don’t know what to do next.
Question
account setup issues
Have you tried to clear the cache and cookies on your browser? How about using a different device or browser?
Hi Robert
Thanks for responding. After I spent time trying to figure out whether I had a prepaid account or a monthly account (figured out it was prepaid - even though I have it set up to pay monthly), I managed to lock my account. Upon trying to unlock it and reset a new password, Koodo told me it didn’t like my initial password. So. After changing it to something more compliant, I am finally in. Thanks so much!
Thank you Milkyway. Had I not been successful, I would have tried your suggestion next!
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