Unclear if TravelPass has activated

Just to confirm, when you added the travel pass the first time, did you use your child's phone to do it? The travel pass is only added to the number - which sent the text to the 7626.

Hi there,

I logged into my master account on the website.

I selected my child’s phone number.

I went to Travel and Roaming

I inserted the destination.

I checked coverage.

I selected Activate 30-day travel pass which is $60.

I got the donut w/ sprinkles which appeared along with a message that said it was done, and that the pass would automatically activate once the subscriber landed in the country with roaming on.

I physically set my child’s roaming on, which she then confirmed when she landed as well. However, the message she got from Koodo was that she will be charged $18/day while on international roaming.

However, when I log into my account, nowhere does it show that the 30-day pass is added on or activated for the subscriber.

Thank you for your help.

The traditional method is to text the text to the 7626. It seems they recently made it available through self-service.

Let me flag a rep to look into it.

Op I did the same as you via the website, but instead of a confirmation I got a random text saying “you have added more data to your account which can be used until the next billing cycle”, which is not at all what I did. I also still cannot see the travel pass on my add-ons. 
 

any luck with your situation? 
 

This is so frustrating and Koodo customer service chatbot/contact a rep has been unhelpful.

​@NGComox 

Can you please confirm the last 2 digits of the phone number for which you added the travel pass?

​@Jwwwb123 

We  have checked and we cannot see a travel pass added to your line. We can try to add it from our end, if you would like to share which travel pass you wanted to add.

Thank you! I was able to reach a Koodo rep online who helped me add it manually. I appreciate your attention to the matter and assistance!

Last 2 digits are 11

i wanted the 14 day pass to be effective from March 21 for 2 weeks.

How are people able to reach a Koodo rep online? that doesn't work for me?

Thank you for your help.

​@NGComox 

Thank you for confirming!

We have managed to add the Travel pass Europe 14day on the line ending in *11, we recommend checking in self serve when you get the chance.

When chatting with the virtual assist, you should be should be connected with a rep from the Expert Messaging team in case the virtual assist is unable to assist with your inquiry.

Thank you ​@Flo Koodo for adding the 14 day plan. I see now that it has been added in the self serve website. Is is back dated to March 21? Thank you!

​@NGComox 

Unfortunately, it wasn’t  possible to backdate the Travel pass, however, once the bill is issued, please let us know in case there are any daily Easy Roam fees on March 21 and March 22, and we will adjust the bill accordingly.

Thank you!