I was having difficulty add my free perk of roll over data and recieved help to add it to my account. I am trying now to change the perk to 5G boost but again having the same problem as it states the change has been made and a confirmation email has been sent but nothing changes and I never get an email.
Question
Unable to change my free perk
+4So, when you check self serve, does it still show the old (incorrect) perk?
Edit: wait, I see you had some issues before. Let me flag a rep for you :)
+4
We have tried to add the perk from our end, however, we were unable to. We have submitted a request for the perk to be switched from Rollover data to 5G speed boost in the backend as you requested.
This should take up to 3 business days.
We are sorry for the inconvenience caused!
I would suggest avoiding changing to the 5G boost perk based on the recent Koodo announcement of all applicable customers getting a free boost within the next 6 months to 1Gbps speeds
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