unable to add unlimited long distance perk

Log into Self Serve and head to Manage Plan and Add-ons then Manage Add-ons. You need to add the free Pay Per Use International Long Distance add-on first because it unlocks the Unlimited Long Distance Pack. Wait about 10 to 15 minutes, restart your phone, and try adding the perk again if it still fails. 

Pay per use intl long distance is already active. I can't add the perk even then. 😑

Some people have been experiencing this. I’ll flag a rep! 

Thanks

See the sequence,  m followings these steps but confirmation email never comes, neither perk is added. 

Hi ​@harman.preet, please go through the change perk process and select a different free perk. Complete the change and then go through the process again to select the perk you wanted originally. We’ve seen this workaround resolve the issue for other customers.

Please let us know if the issue persists once you’ve tried this, thank you!

HI ​@Georgia Koodo I tried it, problem persists. I couldn't even add a different perk. 

Thank you for trying ​@harman.preet. We’ve attempted to add the $0 Unlimited Long Distance Pack perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

Do you think it will work out. Pretty rough start to my koodo experience, didn't expect this thing to linger on for so long. 😕 

​@harman.preet It should be added within 3 business days.  You just need to be a little patient