Hi there,
I got my Sim activated yesterday with march 31 flash sale 25$ 80 gb plan. I did setup my account online, added the banking information, successfully ported my number from rogers. However, one last thing to add a free perk is not going through. I tried adding unlimited long distance pack multiple times but never succeeded. I haven't received any confirmation email yet.
Log into Self Serve and head to Manage Plan and Add-ons then Manage Add-ons. You need to add the free Pay Per Use International Long Distance add-on first because it unlocks the Unlimited Long Distance Pack. Wait about 10 to 15 minutes, restart your phone, and try adding the perk again if it still fails.
See the sequence, m followings these steps but confirmation email never comes, neither perk is added.
+4Hi
Please let us know if the issue persists once you’ve tried this, thank you!
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