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Question

Unable to add free perk

  • September 11, 2026
  • 8 replies
  • 80 views

Just added a new line and unable to add the free perk of Rollover Data.  Is anything able to be done on Koodo's end of things?

8 replies

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  • Goran
  • Mobile Master
  • September 11, 2026

Is it on the list and it will not add when you select and confirm it?

  • LJ Bee
  • Author
  • Connector
  • September 11, 2026

Yes, it's on the list. I select it, then when I click to confirm, it takes me to an "Oops" error page.

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  • Dennis
  • Mobile Master
  • September 11, 2026

Have you activated the new line without the perk? 

If not, please do so and then we can flag a rep after to help get your perk added

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    • LJ Bee
    • Author
    • Connector
    • September 11, 2026

    Yes, the new line is activated without the perk.  Any help would be truly appreciated!

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    • Dennis
    • Mobile Master
    • September 11, 2026

    Ok let me flag a rep for you. 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      • LJ Bee
      • Author
      • Connector
      • September 11, 2026

      Thank you so much!!

        Rox Koodo
        • Rox Koodo
        • Official Rep
        • September 11, 2026

        Hi there, ​@LJ Bee ! 

        I confirm that the perk was successfully added to your line ending in #7310. Could you please log out, then log back in and let us know if it’s visible on your end, too? 

         

        Thanks! 

         

          • LJ Bee
          • Author
          • Connector
          • September 11, 2026

          Yes, it is now listed as included in the plan.  Thanks so much for your help!!

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