I have recently added a second line to my account, which should come with a free perk. While it prompts me to choose one, I consistently get an error message when trying to add it (have tried for several weeks). Trying to add rollover data.
Solved
Unable to add free perk
Best answer by Oliver C
Ok, thank you for giving it a try.
I will flag a rep for you on here to assist. Just make sure you’re logged into the community using your self serve credentials and they should be able to take a look. Note that response times can vary. They will respond here as I have.
While you wait, please let us know the last two digits of the line you want the perk added too as they will need to know. 🙂
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Hi there,
this has been an error lately that Koodo has been looking into. Can you try clearing your cache and cookies, using a different browser, or using an incognito tab to add the perk?
if those don’t work I can flag a rep on this platform to see if they can add the perk for you.
Ok, thank you for giving it a try.
I will flag a rep for you on here to assist. Just make sure you’re logged into the community using your self serve credentials and they should be able to take a look. Note that response times can vary. They will respond here as I have.
While you wait, please let us know the last two digits of the line you want the perk added too as they will need to know. 🙂
+4Hello
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