I am trying to add a 14 day Europe travel pass for a visit to the UK using the self-serve option. After I press “confirm changes” to add the pass, I receive a text saying that I’d purchased extra data, etc.
I tried to add it again today but I still see no mention of an activated pass on my account and still get the text mentioning I purchased added data. I tried the AI agent for help but it was of no use.
I was able to add the pass by texting “EU14PASS” to 7626. I received confirmation by email and text and am able to see the added pass on my self serve account.
+4This is a common glich, as long as you received both email and confirmation message, you should be fine with traveling.
Regarding the extra data add-on, how much data is left in your rateplan?
I have approximately 48GB left in my rateplan.
It does not look like any data was actually added after I received the purchased added data text. The text seems to be a bug which occurs when I try to add a travel pass through self serve
+4I have approximately 48GB left in my rateplan.
It does not look like any data was actually added after I received the purchased added data text. The text seems to be a bug which occurs when I try to add a travel pass through self serve
I saw several similar report in the forums. Typically everything is fine other cases. I wouldn’t worry much. If you have any issue later, you can comeback here and a rep can check it again.
You should be fine. If there are any unexpected charges on your next bill, you can submit a request on your Self-Serve account. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
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