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Question

trying to contact koodo about setting up a phone and plan!

  • October 27, 2026
  • 7 replies
  • 37 views

I received an offer from public mobile to switch to koodo. I want to add a new phone to the plan but I don't have that option :/ trying to get ahold of someone to help me because the chatbot isn't able to assist me.

7 replies

Flo Koodo
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  • Official Rep
  • October 27, 2026

Hi ​@Calib 

Just to double check, are you currently in the process of switching over and you were able to select the plan, but there is no option to add a phone?

Can you please share a screenshot of the page on which it got stuck? (please hide any personal details)


Forum|alt.badge.img+4
  • Mobile Master
  • October 27, 2026

What was the offer?

Was the offer for a bring your own device plan?


  • Author
  • Connector
  • October 27, 2026

 


  • Author
  • Connector
  • October 27, 2026

The deal does not indicate its a bring your own phone deal. The checkout page does not have an option to go browse phone or anything. Just an esim activation which I don't have. I want to add a phone to the plan


  • Author
  • Connector
  • October 27, 2026

Hi ​@Calib 

Just to double check, are you currently in the process of switching over and you were able to select the plan, but there is no option to add a phone?

Can you please share a screenshot of the page on which it got stuck? (please hide any personal details)

 


  • Author
  • Connector
  • October 27, 2026

Hi ​@Calib 

Just to double check, are you currently in the process of switching over and you were able to select the plan, but there is no option to add a phone?

Can you please share a screenshot of the page on which it got stuck? (please hide any personal details)

 

I select the plan and am redirected to the checkout page with no option to browse phones. 

 

I tried going direct to koodo website to add a phone to my cart but then I don't have. Apromo code to apply the deal


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • October 27, 2026

​@Calib 

Can you please share a screenshot of the email/SMS offer that you received? (please mask personal details)