travel pass not working in Iceland

Hi there,

this has been a common issue with the travel passes lately that is currently being looked into.

To confirm, after you added the pass were you sent a confirmation email saying the pass was added? And can you check to see if the pass is showing within your plan add ons in self serve.

Did you add the 3-day Easy Roam International Perk to your line? If so, that may explain why it is not working properly, since it cannot be stacked with the Easy Roam Travel Pass and you are charged the in-market rate for additional roaming days. https://www.koodomobile.com/en/services/pickyourperk

Otherwise, you should not be charged at $18 per day, since both places are technically included in the Europe Easy Roam Travel Pass. Let me flag a rep to help you out.

Hi ​@Annie Koodo 

We have looked into it and we can see the Easy Roam International perk is the one that was added last, therefore the first 3 days weren’t charged as they were covered by the 3-day roaming perk.

As per the article shared by ​@MilkyWay 

“Heads up! You'll have to choose between 3-Day Easy Roam US (only eligible in the US) or 3-Day Easy Roam International (only eligible in 200+ international destinations). Roaming promotions or Travel Passes can't be stacked, so the last roaming feature you added is the one that will activate.”

The subsequent charges coming after the 3-day Easy roam perk were charged at pay per use rate.

Were you looking to use the Travel Pass instead?

EDIT: Just to double check, have you received any pop=up or anything when you added the 3-day Easy roam perk in self serve? That this won’t stack with the Travel Pass?