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Travel pass not activated

  • June 14, 2026
  • 4 replies
  • 65 views
M

I added a 14 day travel pass for a visit to the UK via the self-serve option.  I received an email saying that I’d purchased extra data, etc.  

I am now in the UK and have received an email saying that I am using easy roam and will be charged $18/day. I’ve checked my account and I see no mention of the travel pass, nor any charge of $50 for the pass.

I tried to add it again today but I still see no mention of it on my account.  I tried the agent/AI help but it was no use at all.

Why is this so confusing?

Please help.

Best answer by Flo Koodo

​@Mayweed 

We have managed to add the travel pass for you, please check it out in self serve under Add-ons. On the next bill, you will see a credit for the $18 Easy roam daily charge that was incurred today, since the travel pass wasn’t properly provisioned.

We are sorry for the inconvenience caused!

4 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • June 14, 2026

Hi ​@Mayweed 

We are sorry to hear that you are having trouble adding the travel pass in self serve. 

Just to double check, is it for the line ending in *749 that you want to add the travel pass?

M
  • Mayweed
  • Author
  • Beginner
  • June 14, 2026

Yes, that’s the correct number.

Flo Koodo
Forum|alt.badge.img+4
  • Flo Koodo
  • Official Rep
  • Answer
  • June 14, 2026

​@Mayweed 

We have managed to add the travel pass for you, please check it out in self serve under Add-ons. On the next bill, you will see a credit for the $18 Easy roam daily charge that was incurred today, since the travel pass wasn’t properly provisioned.

We are sorry for the inconvenience caused!

M
  • Mayweed
  • Author
  • Beginner
  • June 14, 2026

I see it now.  Thank you.

 

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