travel pass never activated

Question

I thought I activated a US travel pass via self serve and have been using my phone as normal while travelling, but now I see that I have been charged daily for roaming instead of the one time fee. I see a lot of people on here having the same issue - is there a fix to this?

Oliver C · Accepted Answer

Hi there,yes this seems to be a common issue lately. koodo currently are looking into the issue. The fix is usually to have a rep add the pass for you. Can you confirm how you originally purchased the pass (via a text or through self serve) and did you receive a confirmation after you ordered it?Some have had luck purchasing via texting 7626 as opposed to adding it through self serve. Besides that, if you message a rep through koodo’s expert messaging, they can add the pass for you and discuss the incurred charges. They’re available 9am to 9pm local time during the week. More can be found in the link, if you have trouble reaching a rep, let us know.https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs

MilkyWay · Answer

Do you see the Easy Roam Travel Pass in your list of add-ons?

If there are any unexpected charges on your next bill, you can submit a request on your Self-Serve account. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill

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