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Question

Switched from Prepaid to postpaid and now I have no service

  • June 26, 2026
  • 3 replies
  • 39 views
S

As the tite says, I now have no service. Can’t really arrange for a callback as the useless chatbot is suggesting...now what? 

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    3 replies

    Sophia
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    • Sophia
    • Mobile Master
    • June 26, 2026

    Can you give some more details? How did you sign up for postpaid? Did you receive your SIM card yet? Does your prepaid account still work (is it active)?

      D
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      • Dennis
      • Mobile Master
      • June 26, 2026

      Did you get an error going through the fast switch process. 

      Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
        M
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        • MilkyWay
        • Mobile Master
        • June 26, 2026

        Have you tried restarting your phone after the port transfer?

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