Hello everyone,
I just cancelled Koodo as my provider, but I was not able to cancel the subscription for the streaming bundle, which is the basic plan only. I tried checking my streaming app to see if I could remove Koodo, but the note just said "contact Koodo for the payment history." My account is officially cancelled and I removed my pre-authorization, but upon checking the streaming section, my card is still there and the subscription is still active. I followed the online instructions stating there is a "cancellation" button, but there is none, only an upgrade option. Can anyone help me with how to completely unsubscribe and remove my card? Thank you.
