Skip to main content
Koodo Community
Question

rollover data perk update issue

  • Nov 15, 2026 3:00 PM UTC
  • 4 replies
  • 27 views

My data roll over doesn’t seem to be working as not getting any alerts anymore with the amount and cannot seem to see what I have for data.

when I try to confirm my rollover it says I have not selected anything.

4 replies

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • Nov 15, 2026 3:11 PM UTC

Hi ​@Dawn Boyle 

We are sorry to hear that you are having issues with Rollover data.

Just to double check, does this happen for the line ending in *34 or for both lines?


  • Author
  • Beginner
  • Nov 15, 2026 3:27 PM UTC

Hi just the the phone number ending 34


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • Nov 15, 2026 3:57 PM UTC

Thank you for confirming!

We have looked into it and we see that it wasn’t provisioned properly in the backend, so we tried to reprovision it and it should be now working properly. You should be able to see it under Mobile Services, please let us know!


  • Author
  • Beginner
  • Nov 15, 2026 3:59 PM UTC

Thank you