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roaming notification- but i haven't left Ontario

  • April 3, 2026
  • 1 reply
  • 18 views

I rcvd a notification welcoming me to The USA.  And that there is a roaming pkg available for purchase.  I have not left Ontario,but very close to the US border.  I need full service so I don't want to use airplane mode.  But I don't think I should have to buy an additional plan. What do I do?

Best answer by Dinh

From your description, it might be just a roaming SMS from accidental roaming session. Since you didn't leave Canada on that day, Koodo will give you credit if the charge showed up in your bill.

Hence I would recommend you come back here if the roaming fee showed up in your bill, a rep will check and likely give you credit for it.

In the future, because the phone is prone to us towers connection, I would recommend you disable automatic carrier selection and manual select Koodo in phone settings 

1 reply

Dinh
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  • Mobile Master
  • Answer
  • April 3, 2026

From your description, it might be just a roaming SMS from accidental roaming session. Since you didn't leave Canada on that day, Koodo will give you credit if the charge showed up in your bill.

Hence I would recommend you come back here if the roaming fee showed up in your bill, a rep will check and likely give you credit for it.

In the future, because the phone is prone to us towers connection, I would recommend you disable automatic carrier selection and manual select Koodo in phone settings