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Problems adding 7-Day US Roaming

  • April 30, 2026
  • 1 reply
  • 28 views
D

I have tried adding the 7 day US roaming pass for $35 each time.  It does not show up anywhere on the online account.  I can get no help from the digital assistants.  They keep me going in circles even when I ask for an agent to help.  Where would it show up on the online site and why?  My wife is landing in Chicago in 1 ½ hours and really needs the 7 day travel pass, but I can get no help from Koodo.  I just need a minute of an agents time.  The digital assistant is not very intelligent.

1 reply

Georgia Koodo
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Hi ​@DKG have you tried to add the Pass by texting US7PASS to 7626 from the phone number in question? You can find more on how to add the Pass here. 

Please let us know if that works for you or if you’d need assistance, we can add it for you as well. Is this for the *60 line on your account? 

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