My sim suddenly stopped working today. It is not connecting to network. My account shows it has got several updates today, which I didn't request. Some rep messaged and said my account has got updated and is now transferred to an esim now. My phone doesnt even support esims. I think someone is trying get access to my number which is a major security issue for me. But no one is support has even called me yet. Koodo will he liable for any loss that happens due to this. Two months ago a similar fraud took place at a koodo store related to my account. Now based on reps message the updates have taken place today at the same koodo store. What kind of fraud prevention do you have?
Question
Possible fraud - koodo support still not calling to help
That is a serious issue. I would suggest you to immediately change the password on your Self-Serve account and review your account activity. https://www.koodomobile.com/en/help/security
As a precautionary measure, you may want to report this incident to your local police and the Canadian Anti-Fraud Centre and set up fraud alerts with Equifax and TransUnion.
In the meantime, I have flagged a rep to help you out.
There are a whole bunch of activity under transaction history that i didnt request. The fraudster has access to my number. It rings. Why cant someone from koodo block this number? No option to do that in self serve either. Worst carrier ever. Still no rep contacted.
Since you are a victim of the SIM swap scam, it is best for you to change the passwords on all of your other accounts, since they will start to empty your bank accounts and potentially engage in identity fraud. https://antifraudcentre-centreantifraude.ca/scams-fraudes/sim-eng.htm
You can also report your phone lost or stolen on Koodo Assist to suspend your service right away and prevent unauthorized usage. https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
I would highly recommend you to do the steps that I mentioned earlier to prevent further damage. Since you were unable to schedule a callback, I have already flagged a rep, but it will take some time before they get back to you.
+4Hi
We have looked into it and we can see that you managed to speak with a rep who already submitted a fraud investigation and a call back has been scheduled.
We also recommend following the steps provided by
This is the second time this happened. First time when this happened I did all the steps he suggested and more. Do the investigation on your end and provide an update. First time there was zero information from your fraud department. And it took you two months to remove all charges and correct my bill. I need to know how this happened.
The rep above said a callback has been scheduled.
They would be better equipped to tell how this happened.
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