Switched from public mobile to koodo yesterday for attached offer but checkout didn't complete and agent applied wrong plan to my account . Please fix to attached 29$ plan. Getting run around probably already around 4 to 5 hours of 'support' in
Question
please fix plan
+4Hey, this is customer forum, we didn’t have access to the latest promotion from Public mobile. Can you share more the detail about your case? all I saw as of now are screenshot of 2 different plans. Which plan are you on?
Hi Dinh im supposed to be on the $29 plan on the left with koodo, I was previously on the $29 plan on the right with public mobile (yesterday). Either plan would be acceptable. However the 65$ plan the agent applied to my account is not acceptable
+4
We see that you discussed with the Expert Messaging team in the meantime and a call back has been scheduled.
Please let us know if you have further questions or if you need further assistance.
They should have called three times. If you still do not receive anything within an hour or two, you will likely need to schedule another callback through Koodo Assist. https://Koo.do/Chat
When you request a callback there should be a text that says the call is coming. Did you get that?
Did you also check to make sure koodo's number is not blocked?
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