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Question

plan change

  • April 23, 2026
  • 4 replies
  • 53 views
K

I upped the data for my teens phone plan when he went away. 
Today I logged in to change it back to the basic $15 plan and it’s not an option. Why? 

4 replies

D
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  • Dennis
  • Mobile Master
  • April 23, 2026

Is this a prepaid or postpaid plan? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
K
  • Kpatt
  • Author
  • Beginner
  • April 23, 2026

I pay each month on the plan. 

D
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  • Dennis
  • Mobile Master
  • April 24, 2026

Yes you have to pay each month for postpaid and prepaid. 

Is your teen's phone line on the same account as your line? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Mayumi
    Forum|alt.badge.img+4
    • Mayumi
    • Mobile Master
    • April 24, 2026

    When did you upped his plan? Within a same billing cycle?

    If it's second time to change the plan within a same cycle, then you need to contact Koodo to change it.

    Do you see other starter plans?

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