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Question

Picking a perk

  • August 31, 2026
  • 11 replies
  • 65 views

I joined Koodo last week and have tried several times a day to pick a perk. Each time I get the same error asking me to try back in an hour and after that use Koodo assist. I’ve tried Koodo assist and pressed the button to connect to a rep and told to wait for message or email that never comes. How do I connect to a human?

    11 replies

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    • Dennis
    • Mobile Master
    • August 31, 2026

    What is the current active perk and what perk are you trying to change to?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    • cpach
    • Author
    • Connector
    • August 31, 2026

    I’m trying to pick my free perk, premium voicemail and it wont’ let me

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    • Dennis
    • Mobile Master
    • August 31, 2026

    And there is no perk currently active? 

     

    What error do you get when you try to add your perk? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    • cpach
    • Author
    • Connector
    • August 31, 2026

     

    • cpach
    • Author
    • Connector
    • August 31, 2026

    I get this message every time

     

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    • Dennis
    • Mobile Master
    • August 31, 2026

    Let me flag a rep for you.

    Please make sure you are signed into the the community with your self serve account

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    • cpach
    • Author
    • Connector
    • August 31, 2026

    This is the last step in setting up my account, choosing the free perk. 

    • cpach
    • Author
    • Connector
    • August 31, 2026

    I’m signed in

     

      • cpach
      • Author
      • Connector
      • August 31, 2026

      Finally fixed!

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        • Dennis
        • Mobile Master
        • August 31, 2026

        How did you fix it?

        Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
        • cpach
        • Author
        • Connector
        • August 31, 2026

        I messaged Koodo through FB messenger and someone responded and finally fixed it 

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