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Pick a perk issue

  • April 1, 2026
  • 2 replies
  • 45 views
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Hello. New Koodo member here. I seem to be experiencing a common issue where I’m trying to pick my free perk (Rollover Data), get to a confirmation screen, but not receiving any confirmation emails. The “pick your free perk” option continues to show up in my Overview page, which if i try again, gives me the same result, which leads me to think the perk did not add properly. I’ve tried this on repeatedly on multiple days, different browsers and different networks with no success. Would someone be able to help? Thanks!

Best answer by Darius Koodo

Hello ​@xpattycakes  We’ve attempted to add the $0 Rollover Data perk to your line and we’re experiencing the same issue you mentioned. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

2 replies

Dinh
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  • Dinh
  • Mobile Master
  • April 1, 2026

It appears to be a glitch. I will flag a rep to look into it 

A Koodo customer, opinions are my own.
    Darius Koodo
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    • Darius Koodo
    • Official Rep
    • Answer
    • April 1, 2026

    Hello ​@xpattycakes  We’ve attempted to add the $0 Rollover Data perk to your line and we’re experiencing the same issue you mentioned. We’ve submitted a request to have our team add the perk on their end.

    The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

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