Competed transfer yesterday from Fido and service seems to be working fine but In trying to add my free perk (roll over data) and I just get an error message that it can’t add it right now?
Any assistance? I’ve cleared cache and data, tried a different browser and it won’t work.
Solved
New customer. Pick Your Perk not working
Best answer by Dinh
Hi
The perk selector failing on a brand new line is a known one, it comes up here regularly. Since you already cleared cache and tried another browser, there isn't much left to try on your end.
A rep can add the $0 Rollover Data perk directly to your line. In the cases where they can't add it themselves either, they submit a backend request which takes up to 3 business days.
Let me flag a rep to look into it for you. Once it's added, log out of Self Serve and log back in, it can take a few minutes before it shows up.
+4Hi
The perk selector failing on a brand new line is a known one, it comes up here regularly. Since you already cleared cache and tried another browser, there isn't much left to try on your end.
A rep can add the $0 Rollover Data perk directly to your line. In the cases where they can't add it themselves either, they submit a backend request which takes up to 3 business days.
Let me flag a rep to look into it for you. Once it's added, log out of Self Serve and log back in, it can take a few minutes before it shows up.
+4Hi
We have managed to add the perk from our end, please check it out in self serve and let us know if it is shows up.
Thank you!
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