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Question

Need help with stolen phone abroad

  • September 7, 2026
  • 1 reply
  • 16 views

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried. 

1 reply

Flo Koodo
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  • Official Rep
  • September 7, 2026

Hi ​@Bhoodoo 

We can assist with flagging your phone as stolen.

We have sent you a PM to confirm some more details, please check your community inbox when you get the chance.

More about reporting a phone as lost/stolen can be found here https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone